Frequently Asked Questions (FAQs)


What is the delivery fee?

Delivery fee varies from partner to partner. Enter your location to see stores that deliver in your area. Tap on the store you want to shop from to view products and delivery fees.


Is there a minimum order amount?

Yes, the minimum order varies from partner to partner. Simply enter your location to see stores that deliver to your area and choose the store you want to shop from. You’ll see their minimum order amount on the top most banner.


What is your delivery coverage area?

Delivery coverage area varies from partner to partner. To check if a partner is delivering in your area, enter your location on the Home Page.


What payment options do you have?

We accept cash on delivery & credit/debit card.


How long does delivery take?

Our delivery time varies from shop to shop. For some shops, you might get same day delivery and for others, it might be next day. To check how long it takes for a particular store to deliver, simply enter your location and tap on the store to see if they deliver within the same day or on the next day.


What if I don’t get all the things I ordered for or my order is messed up?

We’re continuously working on making your shopping experience the best possible. In the unlikely event of your order being messed up, please reach out to us through our support channels and we’ll try our best to accommodate you. You can contact us through the website, on WhatsApp or via email.
Email: wecare@instabasket.com
+923177229927